AI automation and voice AI case studies from production.
Every case study below is a live AI automation system I have shipped through Erudience. Industries are named, clients are not, and the underlying pattern applies globally, not just to the sector each was first built for.
Telecom Sector systems
High call volume, strict compliance windows, and a heavy back office. Voice AI and workflow automation absorb the repeatable calls (collections, notices, top ups) so human agents can focus on complex accounts.
Retail Sector systems
Phones still take orders and questions retailers cannot afford to miss. Conversational agents route calls, take live Shopify orders, and answer common queries without a human on every line.
AI Voice Ordering for E Commerce
A voice ordering agent that talks to a live Shopify backend and completes real orders over the phone.
- ElevenLabs
- Twilio
- DTMF
- Shopify GraphQL API
- n8n
Inbound Call Routing Agent
A conversational receptionist that routes callers to the right department on the first attempt, and resolves simple queries without a transfer.
- ElevenLabs
- Twilio
- Blind transfer
- Embedded prompt database
Energy Sector systems
Subsidy programmes and eligibility calls need consistent screening across regions and languages. Voice agents qualify homeowners on the first call and hand only qualified leads to a human.
Financial Services / M&A Sourcing systems
Deal sourcing and analyst work is bottlenecked by manual data collection. Automation pipelines aggregate signals, score targets, and hand analysts a shortlist instead of a raw list.
Sales & Marketing systems
Pipeline building and outreach at scale without a big SDR team. LinkedIn, email, and CRM systems are wired together so the operator ships opportunities, not spreadsheets.
LinkedIn Lead Generation & DM Automation
A LinkedIn outreach pipeline that runs continuously without manual sending, while still reading and responding to real replies.
- n8n
- Unipile
- Supabase
LinkedIn Comment & Engagement Automation
A LinkedIn engagement engine that looks and feels like genuine participation, surfaces warm leads automatically, and never spams the same person twice.
- n8n
- Unipile
- Supabase
- Scheduled polling
Email Marketing & Conversation Automation
Every lead gets timely, contextual follow up without a person having to track each conversation manually, while still being pulled in exactly when a human touch is needed.
- n8n
- Unipile
- Supabase
- Claude API
Agency Ops systems
Client work runs on repeated internal ops (briefs, reports, QA, onboarding). Automation removes the coordination tax so the agency team can bill their time on the work clients actually pay for.
Multi Platform Social Content Automation
One system that covers content for several businesses across three platforms, with automation handling the repetitive work and a human only touching the parts that genuinely need a human.
- n8n
- Claude API
- Supabase
- Zernio
- Unipile
AI Powered Client Support System
Faster first response times and more consistent ticket handling, without needing to scale the support team in lockstep with ticket volume.
- Freshdesk
- Claude API
- n8n
- Supabase
Local Services Sector systems
Bookings, quotes, and follow ups happen faster than a small team can manage manually. Lightweight automations handle intake, scheduling, and reminders around the human on the tools.