An energy sector client needed to qualify homeowners for a subsidy program over the phone, screening for eligibility criteria before passing qualified leads onward.
- 01Qualification script
A voice agent asks a structured set of eligibility questions covering the homeowner's property and situation, built to match the subsidy program's specific criteria.
- 02Cross lingual build and testing
The agent's core logic and prompts were built in English, then debugged and validated through live conversations conducted in a different language, confirming the conversational flow held up across languages.
- 03Outcome routing
Based on the answers given, the system determines whether the caller qualifies and routes the outcome accordingly (qualified lead handoff vs. disqualified/closed).
A voice agent that reliably screens for program eligibility in a live conversation, in more than one language.
- multilingual voice AI agent
- AI eligibility screening
- voice AI for energy sector
- subsidy qualification automation
Building and testing a voice AI agent across languages. A good piece on the practical challenges of multilingual conversational AI.
Which languages are supported?+
Any language ElevenLabs supports at production quality. The qualification logic itself is language agnostic and reads from a single structured questionnaire.